The D40 Custom FUSION service guarantee is D40’s commitment to deliver custom sublimation orders on or before order due date. If D40 is late on your sublimation order, you will be entitled to receive your next order of equal or lesser value FREE of charge.
To be eligible for the D40 Sublimation Guarantee program, the customer must be in good standing and the order correctly submitted using the online uniform builder. Orders not submitted by the online builder will not be eligible for the guarantee.
Order lead time calculations start the next business day for orders placed after 2pm Pacific Standard Time. Standard orders submitted without any custom art and/or logo are guaranteed to ship in 4 weeks or less.
Orders of less than 150 pieces with a custom logo and/or art are guaranteed to ship in 5 weeks (or 25 business days) or less. The 5-week lead-time for custom art orders begins as soon as a customer provides art approval.
Customers must submit a request in writing within 12 days of receiving the prior order that shipped late to avail of the free product. Requests should be sent to firstname.lastname@example.org. Free product must be ordered within 3 months of the prior order ship date.
This D40 Service Guarantee offer has no cash value and is not redeemable for cash. It is not valid when combined with any other D40 promotional offers. D40 reserves the right to change production times and rules for this promotion at any time.
D40 Sports is not responsible for any late shipment as a result of Acts of God, weather delays, shipper error or delays, United States, Guatemala, or Philippine legal holidays, border security issues and other events beyond our control. D40 reserves the right in its sole discretion to refuse any order which it in good faith determines cannot be filled within the guarantee period.